We all rely on electricity day to day, but for some, a power cut can be worrying or difficult. That is why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most.
The Priority Services Register (PSR) is free to join. It helps utility companies, including energy suppliers, electricity, gas and water networks look after customers who have extra communication, access or safety needs. It helps us tailor our services to support households who need extra help, and support them during a power cut, gas or water supply interruption.
You are eligible for free PSR Services if you:
• Use medical equipment reliant on electricity or water.
• Are blind or partially sighted.
• Are deaf or hard of hearing.
• Are of pensionable age.
• Have a disability.
• Live with children under five.
• Have a chronic illness.
• Have anxiety, depression, or any mental health condition.
• Loss or impairment of smell.
• Need documents translated into another format or language.
• Temporarily need extra support.
To find out more or register, click here for England.